Privacy Policy

1. Introduction

Reliable Logistic Solutions Ltd (“we”, “us”, or “our”) is committed to protecting personal data and respecting privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our logistics, courier, and home‑delivery services.

This policy applies to:

• Members of the public
• Business clients and their representatives
• Delivery recipients
• Website visitors

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

• Business name: Reliable Logistic Solutions Ltd
• Business activity: Courier, logistics, and two‑person home delivery services
• Location: Peterlee, County Durham, United Kingdom
• Email: Operations@rlsltd.uk

Reliable Logistic Solutions Ltd acts as a Data Controller unless otherwise stated.

3. Roles Under Data Protection Law

Depending on the circumstances, we may act as:

• Data Controller – when handling enquiries, quotations, contracts, accounts, and business communications.
• Data Processor – when processing personal data solely to carry out delivery or logistics services on behalf of a business client.

4. Personal Data We Collect

We may collect and process the following types of personal data:

a) Contact and identity information

• Name
• Company name and job title (where applicable)
• Email address
• Telephone number

b) Service and delivery information

• Collection and delivery addresses
• Delivery instructions
• Proof of delivery (including signatures where applicable)
• Communications relating to service performance

c) Website and technical data

• IP address
• Browser and device information
• Pages visited and usage data

We do not intentionally collect special category data unless strictly necessary and agreed in advance.

5. How We Use Personal Data

We process personal data to:

• Respond to enquiries and quotation requests
• Provide courier and logistics services
• Manage commercial relationships and contracts
• Communicate operational and service updates
• Maintain website functionality and security
• Meet legal, regulatory, insurance, and accounting obligations

Personal data is not used for marketing unless consent has been given.

6. Lawful Basis for Processing

We process personal data on one or more of the following lawful bases:

• Contractual necessity – to provide agreed services
• Consent – where you voluntarily contact us
• Legitimate interests – to operate and improve our business
• Legal obligation – to comply with law or regulation

Where acting as a Data Processor, we process data only on the documented instructions of the client.

7. Cookies

Our website may use cookies to:

• Ensure proper site operation
• Monitor performance and usage analytics

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Sharing

We do not sell personal data.

We may share data only where necessary with:

• IT and website hosting providers
• Communication and software providers
• Professional advisers (e.g. accountants)
• Legal or regulatory authorities where required

All third parties are required to implement appropriate data protection measures.

9. Data Retention

Personal data is retained only for as long as necessary:

• Website enquiries: up to 12 months
• Customer, delivery, and contract records: up to 6 years
• Proof of delivery and service documentation: as required for legal or contractual purposes

Data is securely deleted or anonymised when no longer required.

10. Data Security and Confidentiality

We implement appropriate technical and organisational safeguards to protect personal data against unauthorised access, loss, or disclosure. Access is restricted to individuals who require it for legitimate business purposes.

All personnel are subject to confidentiality obligations.

11. Client Responsibilities (B2B)

Where a business client provides us with personal data, the client confirms that:

• It has a lawful basis to share the data
• Required privacy information has been provided to individuals
• Instructions provided comply with data protection law

12. Data Subject Rights

Individuals have the right to:

• Access their personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

Requests should be submitted to the contact details below.

Where we act as a Data Processor, requests will be forwarded to the relevant Data Controller.

13. Third‑Party Links

Our website may include links to third‑party websites. We are not responsible for their privacy practices or content.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

15. Contact Details

Reliable Logistic Solutions Ltd
Email: Operations@rlsltd.uk
Location: Peterlee, County Durham, UK